Special Customer Service Counter for Senior Citizens and Ladies

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Bharat Sanchar Nigam Limited (BSNLTALK) looking forwarding on providing the Local Directory enquiry service in the summer capital from Srinagar. 
Currently, this service is available at Jammu-based number 197 and there will be a separate counter for senior citizens and ladies at the city's Customer Service Centre which is located near the Central Exchange here.
BSNLTalk: The Chief General Manager of BSNL Jammu and Kashmir, said the Local Directory Enquiry service on telephone No 197 could not be provided at Srinagar so far because of what he described as "operational constraints, better connectivity in and convenience in Jammu." and also he said no more than 20 directory enquiries from all over Jammu and Kashmir were received daily on an average which had minimized the need for such a service.
viewing the importance of Capital Srinagar city of the J&K state, we will work on it. 
Directory enquiry service for mobile telephones could also be started and it could not be done as there was no procedure to have it. "Mobile telephone is a personal communicator and its directory enquiry service cannot be started,".
When the difficulties faced by some vulnerable sections of the society in depositing their bsnltariff at the Customer Service Center here, CGMl said to bsnltalk, an exclusive counter for senior citizens and women would start functioning from the facility early.

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